iHerb Promo Codes & Coupons

Shipping Supplements to 180 Countries

iHerb has sold supplements online since 1996 and is built around the awkward part of the business rather than the easy one: getting vitamins, herbs and sports nutrition across borders to more than 180 countries. That shapes everything about how it works, from regional fulfilment centres and localised shipping methods through to a catalogue that carries tens of thousands of products from third-party brands alongside iHerb's own house labels. The house brands are the reason two different return policies exist, since they carry a longer window than everything else. Prices are competitive because the operation is large and direct, and the products are the same national brands sold elsewhere, which means the brand is responsible for what is in the bottle and iHerb is responsible for getting it to you intact and legally.

Ask Before You Send Anything Back

The return windows here are generous and the process around them is strict, and the second part is where people lose money. Nothing should go back in the post until iHerb has approved a refund request, because items returned without approval are refused and sent back to the customer, and the company states plainly that it cannot hold or return anything sent to it by mistake. So the order of operations is: submit the request, wait for the confirmation email, and only then decide what to do with the product. That wait is often worth more than it sounds, because a proportion of claims are settled on photographs alone without the item going anywhere, which on an international order saves a return shipment that the customer would otherwise be paying for themselves. Where a return is required, a second and shorter clock starts from approval, separate from the window you had to make the request in. Two further things are worth knowing before relying on any of this. Refunds are calculated on what you actually paid, so promotional discounts come off, and an order paid for with rewards credit is refunded in rewards credit rather than money. And the company monitors refund patterns more actively than most, publishing a list of behaviours that can cost you your rewards balance or your account, which includes repeatedly leaving parcels unclaimed at customs. On a retailer built around international shipping, that last one is the trap worth remembering.