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Mooncool FAQ
Q1: What does Mooncool sell?
Mooncool sells electric trikes, e-bikes, classic trikes, accessories, and replacement parts.
Q2: Does Mooncool sell electric trikes?
Yes. Electric trikes are one of Mooncool's main product categories, alongside e-bikes and classic trikes.
Q3: Does Mooncool offer free shipping?
Yes. Free shipping is available across most of the United States, although some remote and restricted areas are excluded.
Q4: What is Mooncool's return policy?
Eligible returns can be requested within 30 days of receiving the product. Items generally need to remain in good condition and not affect secondary sales. Customers returning an item for personal reasons may be responsible for return shipping.
Q5: What warranty does Mooncool offer?
Mooncool's warranty includes a lifetime warranty on frames, a 2-year warranty on batteries, and 1-year coverage for many accessories and spare parts. Warranty coverage is for the original owner and requires an order number.
Q6: How long does Mooncool shipping take?
Mooncool states that U.S. orders generally arrive within 2–10 business days, with shipping handled by FedEx or UPS. Orders are generally shipped from a U.S. warehouse.
Mooncool Store Info
Electric Trikes, E-Bikes & Cycling Accessories
Mooncool sells e-trikes, e-bikes, accessories, and replacement parts designed for everyday riding. The brand focuses on making riding more accessible and comfortable, with products including electric trikes and bikes in different configurations.
Mooncool also provides assembly guides, customer support, and warranty coverage that includes a lifetime warranty on frames, a 2-year warranty on batteries, and 1-year coverage for many accessories and spare parts.
Pick Your Ride Before You Pick a Coupon
Mooncool offers different types of bikes and trikes, so start by deciding what kind of ride fits your needs.
Electric trikes: A three-wheel option for riders looking for a different riding setup from a traditional bicycle.
E-bikes: Choose an electric bike if a two-wheel riding format better suits how you plan to ride.
Classic trikes: Mooncool also offers trikes that do not require a battery.
Compare models: Check the available specifications, weight, configuration, and features before choosing between models such as the TK1 Folding, TK Pro, TK1 Fat Tire, MC 350, and CD1.
Getting the Most Out of Your Mooncool Purchase
Choose the right ride type. Decide whether an e-trike, e-bike, or classic trike makes the most sense for your riding needs.
Compare model specifications. Check the weight, configuration, battery setup, and other specifications before ordering.
Think about storage and transport. Pay attention to the size and weight of the model, particularly when considering a folding trike or how you will move and store it.
Check assembly requirements. Mooncool provides assembly guides for its trikes and can provide PDF instructions through customer support.
Review shipping and returns. U.S. shipping is free in most areas, with typical delivery taking 2–10 business days. Eligible returns can be requested within 30 days of delivery.
Check the warranty. Mooncool provides a lifetime frame warranty, 2-year battery warranty, and 1-year warranty on many accessories and spare parts for the original owner.
Check Braviero before checkout. Look for a current Mooncool coupon code or promotion before placing your order.